Work In Progress :)

ACCOMPLISHMENTS

• Successfully designed and implemented projects for Dell VxRail migration, Active Directory migration, Backup infrastructure setup, Symantec Endpoint protection setup, SCCM Infrastructure, DFS File System Infrastructure, Security tools, and Windows 2008 server migration in AXA Gulf.
• Major contributor in Exchange 2010 to O365 migration and later O365 tenant-level migration for AXA Gulf as part of company acquisition.
• Define and Implement IT/security solutions with the CISO and CIO teams in the organization based on the security and compliance roadmaps.
• Prepare annual budget, operation processes, and strategic business goals, devising tailored proposals for increased efficiency and achieving cost benefits while mitigating production issues.
• Recruit, manage, and mentor infrastructure resources to ensure the team has proper and balanced skills, clear career paths, and empowerment to take on new challenges.
• Contribute to strategic discussions associated with business-critical applications for high availability and disaster recovery solutions for AXA Gulf environments.

Infrastructure Project and Responsibilities

• Manage backup infrastructure for the organization (Veeam & Backup Exec >120 TB pm offsite data).
• Manage Citrix with a farm of ~30 servers with 1000+ users.
• Manage VMware Infra of ~50 Esxi servers.
• Manage SCCM infrastructure for application deployment, OS Deployment, Patch Management, and asset management.
• Successfully completed Win 10 OS deployment and upgrade, Office 365 upgrade, and brought patch compliance score to 80%.
• Manage enterprise mobility solution using AirWatch (VMWare).
• Manage Symantec Endpoint Protection Management (SEP Antivirus).
• Server migration – 2008R2 to 2012 & 2016.
• Manage Active Directory, Group Policies, DFS Fileserver Infrastructures, hardware and software asset inventories, and license management.
• Exchange on-prem to Office 365 migration assistance.
• Participated in various Data Center provisioning and decommissioning activities.
• Installed and configured Dell VRTX, HP DL380, Dell VxRail, and IBM Storwiz 3700 with support from vendor.

Key Responsibilities

MANAGEMENT ROLES

• Supervised a 12-member operations team of Infrastructure Service Desk Engineers.
• Accountable for delivering services, managing incident calls, handling escalations, and ensuring SLAs.
• Responsible for hiring, budgeting, performance evaluations, and ratings for direct reports.

TIER 2 INFRASTRUCTURE ROLES

• Managed patching using Altiris.
• Provided L1 and L2 support for Active Directory, Exchange, VMware, and Citrix infrastructures.
• Familiar with systems like SCCM, Netcool, Nagios, and ManageEngine.

TIER 2 BACKUP ADMINISTRATION USING NETBACKUP 7.5

• Managed NetBackup operations.
• Handled installation, configuration, upgrades, patching, and troubleshooting of NetBackup.
• Troubleshot daily backup issues (over 3000 policies in 3 domains).
• Worked with Dell and HP Quantum Tape Library vendors.
• Participated in disaster recovery and system recovery exercises.
• Documented backup procedures for Level 1 and Level 2 support teams.
• Utilized accelerators and APIs for faster backup and storage management.
• Oversaw tape destruction, inventory, changes, and offsite management with Iron Mountain.

Key Responsibilities

• Provided technical assistance to clients on server issues, network management, and IT troubleshooting.
• Handled customer inquiries and ensured the timely resolution of incidents and service requests.
• Assisted in implementing IT security policies to enhance data protection.
• Coordinated with the management team to meet SLA targets and client expectations.